Karvy — Request for relieving letter - not received relieving letter

Address:

Hyderabad

My name is Gadwala Harika Niveditha, I worked in Karvy Vijayawada branch back in 2019 June till Jan 2nd 2020. I resigned through Karvy HR portal and my employee id is 1057259. I was recruited by Karvy through Citadel wealth advisory pvt Ltd, my employer is Citadel but I was recruited by Karvy and I worked for Karvy, so I do not have any direct contact with Citadel. When I asked for relieving letter, I didn't receive any relieving letter. Now I'm facing issue with my new employer as I do not have relieving letter from Karvy/Citadel. When I approached to Karvy HRs they denied giving relieving letter saying you are from Citadel and that company is closed now, so we cannot give you anything. I tried going to Citadel company as per the addresses provided online i Bangalore and Hyderabad but there is no company in that given address. I request Karvy to provide me relieving letter as my onboarding with new employer is on hold due to this issue.