[Resolved] Karvy — Ril investor

subvenkat

from Bengaluru, Karnataka

Address:	421203
Website:	Ril investor karvy

I had called on behalf of my mom who is a senior citizen to check about the folio details held in physical form. My dad expired in Dec 2015 and we do not have the complete list. The person who attended the call was rude and refused to give details saying that I am having too many folios.If your Ril investor number is not meant for providing information to customers please delete the number from the site moreover he insisted that I send letter requesting details by post.

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Complaint marked as Resolved

Karvy customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2016

Karvy Customer Care's response Dear Sir, At the outset, we regret for the inconvenience caused. Please note that the details of shares cannot be revealed over phone, since the genuinity of caller cannot be identified and there is every chance of misusing the details. This is to safeguard the interest of genuine shareholders. As such, we requested for a signed letter from the registered holder / legal heir. We may request for a duly signed letter mentioning all the folio nos., along with an attested copy of death certificate to enable us to verify our records and inform accordingly. The legal heir may forward a scanned image of documents to our email id. [protected]@karvy.com, for faster service. Regards Team Karvy