[Resolved] Karvy Stock Broking — Poor service for online trading customers

Rajkumar1980

Address:	Chennai, Tamil Nadu, 600043
Website:	www.karvyonline.com

After opening my online trading account, though i have i subscribed for trading in Equities, Derivatives, MF, IPO etc,

1. First attempt, unable to invest in MF and for the service request was asked to
visit the branch.

2. IPO Online - Unable to place orders and been asked to visit the branch.

For every technical glitch of Karvy, i did not understand why the customer should visit their branch...

There will not be acknowledgement for any emails sent for service request and we need to keep following for the updates.

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Complaint marked as Resolved

Karvy customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2016

Karvy Customer Care's response Dear Sir, We are unable to trace your account details, would you please be kind enough to share the account details, your email id and mobile number so we could personally address your concerns. Sir there is a possibility that the MFSS is not enabled, and for which we would have requested you to connect with branch to activate it. Also currently we are restricted to place the IPO orders online and so we would have requested you to apply physically through your nearest branch. Regards Team Karvy