[Resolved]  Karvy — transaction reference number 3851 request date[protected] unit irfc limited-tax free bonds-tranche ii-2013-14 folio number in [protected]

Address:Kolkata, West Bengal, 700089

From Siva Prasad Guha M.Com, ACIB(Lond), MBA, ACMA, FCA.

To Messrs Karvy Fintechy Pvt Ltd

Re: Unit : IRFC LIMITED-TAX FREE BONDS-TRANCH II-2013-14
Application No: 10359840
Re-Issue of Interest Warrant cheque

Dear Sirs,

On 29th April'2019, I couriered to your office a letter with a Cheque for Rs 4, 208/44 representing Interest on IRFC Tax Free Bonds Tranche II 2013 14. The said Interest Warrant Cheque provided incorrect particulars such as Bank a/c no, name of Bank Branch and hence I requested re-issue of the draft providing requisite support documentation as suggested by your Kolkata Office in Park Street, Kolkata.

On 8th May'2019, I received your acknowledgement of my letter which provided the following reference:

Transaction Reference Number 3851
Request Date[protected]
Unit IRFC LIMITED-TAX FREE BONDS-TRANCH II-2013-14
Folio Number IN[protected]

Again I sent a email reminder on 27th May’2019 requesting reissue of Interest Warrant Cheque. To this Karvy by their email of 29th May’2019 informed that
Quote “we have received the documents for revalidation, it is under revalidation process, upon receipt of DD from bank will re-dispatch to your new address (OR)directly will credit to your bank account.” Unquote

Till date, I am yet to receive the corrected Interest Warrant Cheque.

Would appreciate, if you accord this matter your priority attention and do the needful
urgently.

Yours faithfully,
Siva Prasad Guha
P-226, Block-B,
Lake Town,
Kolkata- 700089
West Bengal
Landline-- [protected]
Mobile- [protected]
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Jul 25, 2019
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2019
Karvy Customer Care's response
Dear Sir

We have forwarded your complaint to the concerned team and we will try to resolve it at the earliest.

Regards
Team Karvy
Verified Support
Jun 24, 2019
Karvy Customer Care's response
Dear Sir/Madam,

We regret for the inconvenience caused.

With reference to the above complaint, On verification of our records, we find that the bellow mention interest warrant forward to bank for NEFT and same has been under rejection, we have already share the revised / rectified files to bond and they have confirm process will be complete in a day.

Any further clarifications, please mark a mail to kfpl.[protected]@karvy.com.

Thanks & Regards
Team KARVY
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