| Address: Kasturi Fashion Basement-1, Sohel Building, Rampura Opposite Garden Mill Main Gate Surat 395003 Gujarat India State Code : 24 | | Website: instagram.com/her_style_mantra?igshid=MWl1N212djRvaW0zNw== |
Had purchased a dress online via Instagram, Insta handle name her_style_mantra
Payment was made via GPay and after payment confirmation, received the attached invoice on WhatsApp. Regular shipping updates were also received on WhatsApp. But the product delivered, within 5 days was not as per the description. It was a semi stitched incorrect color product and when the complaint was raised via Instagram chat, they suggested the product will be returned and refunded within 15 days. Have been following up with them since Oct 12, they stopped replying all together, they've restricted comments on all their posts so others can't be informed either. Until the payment was made they kept following up on insta dms and now when I'm following up for refund confirmation, there's no response. So far there has been no confirmation on the return or refund amount.
Pl help me to get the refund or the correct product that was ordered.
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But the order was little different from the reel I saw on the Instagram. And also size was too loose for me.
So I texted them and asked for return and refund. At the time of ordering she was very sweet that after receiving you can text me if you have any problem so I did so she asked what happed I replied and then she said ki return request daal di hai 15 days me return hojayga.
Then i asked about refund so she is continuously ignoring me (message left on seen) and after that I have send tons of messages then too she is not replying to me.
I am really disappointed by such behaviour.
If someone reads this and had faced the same situation then please dm me on insta: preet_ambani and we will discuss about it and let those scammers say goodbye to their business forever.