Kasturi Fashion — They are not responding and returning my money

Address: G-01, Sohel building Rampura Near Aadam ki wadi Surat Gujarat India 395003

I recently ordered from avni_designer_house.
But the order was little different from the reel I saw on the Instagram. And also size was too loose for me.

So I texted them and asked for return and refund. At the time of ordering she was very sweet that after receiving you can text me if you have any problem so I did so she asked what happed I replied and then she said ki return request daal di hai 15 days me return hojayga.

Then i asked about refund so she is continuously ignoring me (message left on seen) and after that I have send tons of messages then too she is not replying to me.

I am really disappointed by such behaviour.
I just want my money back and strictest action against them.