Kataria Automobiles Pvt Ltd — Pait defect in newly purchase Maruti Suzuki Ertiga VXI CNG

Address:

Maneja, Vadodara

Hi, Have purchase Subject vehicle through dealer Kataria Auto mobiles pvt ltd wide invoice no. 2204BRDB2C00970 Dated 02/09/2021. During the month of June have observed 6 to 7 Paint Damage spots on my vehicle Boinet and on Body, during July have visited Kataria Service Station at Gotri Vadodara Location on 12th July 2022. Have discussed about the paint damage, with visual observation they said that the damage of Paints due to Bird ###. They refer me to visit their Maneja work shop for expert observation. Have visited their manaja work shop and one person has visually check vehicle and reported that the damage due to bird ### on phone to Gotri work shop manager Mr. Pratik.

Have explained them, i am parking my vehicle in proper place where there is no bird ###. Have also told them the damage is increasing day by day.( Spreading more). Have also told them, lets assume it happen due to bird ###, then what quality of paints maruti using which dosent sustain Bird ### at all.

Have asked them for technical inspection report which talks about quality of paints used and chemical availability on Body of car which suppose to match with chemical present in Bird ###. They fail to provide me report they only shared only visual observation report that too after many follow-ups.

Kataria & Maruti has mentioned in their mail that, the damage of paints due to bird ### and it will not cover under warranty.

In my family and friends many are using Maruti Car, they are doing open parking on road, they them selves said that, bird ### will remaining on their vehicle for 4 to 5 days or even more some time, but they didn't faced any such issue.

I am sure, its manufacturing defect of paints and now Kataria and Maruti are not accepting mfg. defect nor providing me technical report which proves damage due to bird ###.

Infact Kataria has shared me Estimate to repair the paint defect and offer me 20% discount without having any technical evaluation report.

Have spend 10.62 Lac on vehicle that too 9Months before and in 9 Months if their vehicle paints will not sustain Indian weather how will ensure it will give me life of 15 Yrs ( Based on fitness of vehicle).

I also would like to mentioned additional points, where Quality of Steel used by Maruti is very bad quality, it dosen't even sustain impact of 20 or 30KM per hour. I made very Big mistake by purchasing this vehicle and carrying life risk of 7 family member.

Raising this complain with expectation to get solution from manufacturer and they will work to improve quality of product or inform to CUSTOMER up front about their vehicle Safety rating and Quality of product what they are providing before selling to CUSTOMERs.