Kaun Banega Crorepati — My won prize given to someone else

Hi, I have subscribed to KBC play along gold and played the KBC game on daily basis. In my earning section it is showing I have won cash prize. When I click to redeem it shows that it has been transferred to someone else. I have tried to get help with their email service but they didn't look into this matter and told me to read the KBC participation T&C.