Kaun Banega Crorepati — Points earned but not credited in my score

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KBC play along on Sony Liv

I played and correctly answered the 16th question of Episode 37 on[protected]. However the points were not credited in my score. I also got the pop up that it is a correct answer and I won 7 lakh points. My points after adding 7 lakh would be approx 32 lakh 84 thousand. Please resolve asap.
Thanks.