Kaun Banega Crorepati — Right answer points not added to my score

I am KBC play along gold player. I played and correctly answered the 1 cr question on 23 Dec 2020 episode, the answer is Shiba Prasad Chatterjee. I also got the pop up that it is correct answer and I won 100000 points. But 100000 points were not added to my score. Please resolve this problem and take appropriate corrective action.

Thanks