I have purchased a Kellogg's Chocos Crunchy bites (Mfd./Batch No. 14SEPT19/11:41, T4A140919) about 15 days back from Relience fresh stores in Bangalore (sent the pictures of the product to kellogg's). I was quite surprised to see that, it contains about 41% of refined flour (maida). other major contents appears to be sugar and
About 10 days back (probably on 2/3/2020) i have reached out Kellog's consumer care at[protected], asking the reason behind such a significant quantity of maida content. No one bothered to reply me. On my next call to follow up on this, (on 4th March 2020) the consumer care executive told me that, a call back will be arranged in this regard. However, no such thing happened.
Please note my concerns:
1) would like to know what is health benefits of Maida - that too in a food (breakfast cereal) often may be consumed by children?
2) Why a consumers concerns are not reciprocated (or cared) by the company? It is quite obvious that, Kellogg's didn't bother to reach out me, in spite of my repeated calls, and some voice maibox reaches to Kellogg's. - i am puzzled.
3) what a consumer have to do if the consumer care of one of the top, well trusted multinational food company is not responding to the consumer's concerns? Consumers concerns are such a negligible aspect for Kellogg's?
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