Kem Hospital — Regarding Doctor Behaviour and Incapability of performing an Endoscopy

Address:

Mumbai

I went for a endoscopy to KEM Hospital on 18 July 2023.
We reached at 8am Submitted papers at 8:20
My Mother was called in at 8:45pm and then she was made to stand in a que with 4 other patients for half and hour for her nos.
There was no chair or bench for patients to sit near to the procedure room
The other room where they have 5 chair and 50 Patients + their attendant waiting already
So my mother nos came and the doctor was not experience is handling our endoscopy. He gave her the medicine and put the endoscopy pipe right away did not even wait for 10 min so that the medicine would have done the work
Bcoz of this my mother could bear the pain and they had to stop.
They then told to wait in the other recovery room for someone time before they called her back in
But we waited till 1Pm and nothing was happening. I told infact 3-4 doctors who were around there even the nurses but they were of no use didn't even list.
At 1:15 i asked them i was not interested and to return the file. as my mother is a serious diabetic and bcoz of not eating anything she almost fainted.
The doctors forced me to mention that the patient is not cooperating and wants to leave i asked them to tell you are incapable of doing it... patient was ready for 4 hours but they didn't do it.
They were not ready to give the doctors name on the file after much insistence the wrote the name Dr Michael
Then they wrote at 1:30 since the patient is diabitic we need a fit certificate to conduct a test and also added some unnecessary test