Kerala State Transport Corporation — deficiency in service
I had been a passenger from Trichur to Palakkad in the Coimbatore Super Fast Bus KL 15 A 176 originating from Trivandrum. I boarded the bus at around 11.30 am from Trichur bus stand. The major towns between Trichur and Palakkad are Vadakkanchery and Alathur. But when the bus reached a place called "Chuvannamannu" at 12.00 noon, suddenly it stopped in a remote area in front of a hotel "Uppum Mulakaum". The passengers were wondering why the bus has stopped as there was nobody to get down or alight. Suddenly came the declaration from the conductor "the bus will go only after lunch". Nowhere in Kerala 12 noon is the lunch time and there was hardly 45 minutes requires to reach Palakkad Bus Stand where the passengers can conveniently at their option take lunch from any nearby good restaurant. The purpose was very clear. But except a few passengers who got down and purchased some water, nobody except the driver and conductor took lunch from there. The bus started after their lunch at 12.20 pm and reached Palakkad Bus Stand at 1.10 pm.
For the personal gains of the driver and conductor they have put the passengers destined for Palakkad in a fix who lost their time over there and also denied other long distance passengers the opportunity to have a decent lunch.
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Category: Public Transportation
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