Kerala Water Authority — lack of availability of potable water

Respected madam, sir
We stay in vrindavanam, sakthi nagar colony, pazhaveedu residential area, (Po 688009) in alleppey district, since the past year. We have a pipe that brings municipality water from the main road, to our area, which is a few hundred meters in from the roadside. Initially, we had adequate water supply for our household uses. Since the past few months, the municipality water pipe, however, sadly, is empty. As we are dependant on this water for cooking/drinking purposes, we kindly request you to look into the matter on an urgent basis.
If further detailing about the issue is necessary, kindly inform what further information is needed for the necessary action.
Sincerely,
Dr asha pillai