Kerala Water Authority — water shortage and irresponsible behavior of staff

I'm drafting this complaint on behalf of my mother in law mrs. Annamma varghese, consumer id [protected] of ph sub division mallappally, pathanamthitta district. We opted for kwa connection as we had no other water source for our daily needs. Unfortunately things turn out to be even worse since the water comes once in a week, and that too for hardly an hour. The pressure is too low to fill a 1000 liter tank within that time of pumping.
We called up the valve operator and pump operator this morning to check if there is any pumping today and they started blaming each other. Called up the section office pullad and they brought up another story of of broken pipes on the supply line.in fact this excuse itself is nearly six months old. However they're not hesitated to bill the usage promptly and that is the only thing they do with a pinch of sincerity.
Our only demand is a proper supply of water in sufficient duration. Hope this find the right official and thus justice would be served.
Thanks
Jubin jacob on behalf of annamma varghese
Thazhathekkoottu
Thelliyur p. O
Ezhumattoor
689544
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    Kerala Water Authority Phone
    +91 47 1233 3205
    +91 47 1232 8658
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    Kerala Water Authority Address
    ‘Jalabhavan’ Vellayambalam, Thiruvananthapuram, Kerala, India - 695033
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