Kerala Water Authority — Wrong intimation of meter reader as meter is not working

Address:Thiruvananthapuram, Kerala, 695564
Website:www.consumercomplaints.in

Name - santhosh & rasmi, consumer no - krk/2457/d, consumer id - [protected], route[protected].

As per bill no[protected], dated 27/10/2015 meter reading was 2221.

As per bill no[protected], dated 28/12/2015 meter reading was 2251 but status of meter was not working. But not informed to me by the meter reader.

As per bill no[protected], dated 25/04/2016 status of meter was same, thus with a surcharge of rs.161/- added in the bill and informed me by the meter reader that meter is not working.

As per his information i reported to kerala water authority nedumangadu sub division and they told me to buy a new meter.

I bought a new one and reported today (09/05/16) but absent of ae, i came back.

After that when i check the meter still it is in working condition and the meter reading is 2326.

Please take necessary action to make mistake done by the meter reader and refund the surcharge.
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