| Address: | L J ROAD MAHIM MUMBAI |
) Right from the day on which helicopter booking started, I called many times to Pune office to enquire about our status of helicopter booking. And the reply was you don't worry, if you have provided all the documents its our responsibility to book helicopter tickets. And finally only two days before the tour we received our helicopter tickets but only one way. On our first day of tour, tour leader Mr Bipin said status of your return tickets will be known by evening and its 99.9%confirm. Finally he gave us return tickets but only for 12 persons, in which one of my friends ticket was not there even though we booked this tour together.
There was no transperency in giving information between tour leader and guests.
2) And tour manager for any query asked guests to contact sales representative of kesari office.
3) While traveling from Neelgrath helipad to Panchatarni, Mr Bipin was not available with guests inside. And I personally struggled for two hours to get our boarding pass done. The ticket of my group was missing there and Mr Bipin was NOT aware of this and also was not having hard/soft copy of it.Only luckily, fortunately I had soft copy on my phone . And I personally struggled for two hours to get our boarding pass done.
4) While going to Amarnath cave he insisted that every one should go by palki so that we can return on same day by helicopter. But the story was even though everyone returned back around 3 o'clock. Only 12 members return ticket was there and that day also I was standing in a queue for 3 hours in cold and rain to get boarding passes. And Mr Bipin was not available there his explanation "I'm not allowed to go inside" as his ticket was not there. After struggling for 3 hours helicopter company person assured me that he'll give me boarding passes on next day early morning.
When we came out from there, Mr Bipin has arranged dirty ( ghodewala and palkiwalas tents) tents for Rs 700/- per person and six persons in one tent and additionally 100/- rs per person for blanket. No electricity, no toilet nearby, tent was in pathetic condition and tent owner was very arrogant.
When we were supposed to pay for this Mr Bipin didn't bothered to ask us about our choice. There were many good tents available. When questioned about this. His explanation was
" as kesari had not cleared previous dues, agents are not supportive or not co operative...and that was the reason according to him for all this chaos .
5) Next day morning he came to wake up us at 5 o'clock, saying that there is a long queue for helicopter. Again we went there without even brushing teeth, again stayed there in queue fought with other people ( probably agents, coming there to get bulk booking and boarding passes). After struggling there for few hours got our boarding passes, but only for five friends . One of our friend Mrs Varsha Sathe was not even having helicopter booking and Mr Bipin was insisting her to go by palki/horse from Panchatarni to Neelgrath which is a very difficult trek and many guests were aged in the remaining group. But finally they all returned back by helicopter around 10 o'clock.
Now my question to Kesari tour company is
1)If guests themselves have to do all this, what's the use of going with tour company?. explanation about this from Mr Bipin was"I'm alone no one is there to help me, I don't have enough money and bla bla bla..." If he is not capable of doing his duties, why kesari is appointing him as a tour leader for such tours?
2), Return booking was not available for everyone ...and this information was kept hidden ..what is official reply from Kesari on this issue ?
3) If the travellers had not fought for return booking...what was Kesari's emergency plan ? ..no one knows...kesari had left their customers, travellers on their own fate ..probably to stay in the holy cave permanently!
4)team leader should see the team remains unified, and his behaviour should be unbiased ..but in this tour it was Not so.
5) when customers are paying a substantial amount, there should be a transperency in all dealings ..now there are many better other options available.
We had attended many tours by Veena and Kesari and because of this mismanagement, and utterly NO
co ordination between the base office and the tour manager... this tour was very troublesome, painful
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