Kesco Kanpur — amount deducted due to technical error but still not refunded in my account

Address:

Kanpur, Uttar Pradesh, 208008

This is to bring in your kind notice that i had paid rs.1478/- for service connection number 35131700 on 9th dec 2019 consumer name sh. Sanjay kumar chaturvedi.

But still amount rs.1492/- is outstanding for the mentioned connection number.

I informed on kesco tollfree number about my problem over the phone and got the reply that rs.1478/- was deducted due to some technical error and the same amount will be refunded to you but still i have not received any refund in my account. Also they said that i have to pay again rs.1492/- so i paid this amount on 19th dec 2019.

Please find the attachments of my paid amount.

Please take up the matter and resolve as soon as as possible and do the needful at your end.

This was my mail to kesco kanpur but neither i received any response from their side nor my money.

Please take this matter on priority and resolve my issue.