Key4kart.com — breach of delivery contract

Address:	Darbhanga, Bihar, 846007
Website:	key4kart.com

I ordered a product about a month ago from key4kart.com but it was never delivered.
Payment was done in advance through paytm.
Whenever i try to contact them i get a cold reply or no reply at all.
Earlier they called like twice a day, but now i can't reach them through call. I sent them emails querying the status of product delivery but my complaints seemed to reach deaf ears. I have no option left but to ask for help from consumer helpline.

Although this is my first time going open regarding a problem and asking for help. I believe my request will not go unnoticed and required action will be taken.

The amount however is not that significant but the fraud is.
I have attached the initial complaint letter that i sent them, it will surely serve as a reference for anyone looking into the matter.

So, any help in the matter will be deeply appreciated.

Yours : saurabh krishnani