Khadi Gramodyog Bhavan — Khadi Mask/Complaint for no order confirmation

I had raised order for 8 masks, money was deducted by no order confirmation received.
Below are payment details. Please help

Rs 640.00 debited from a/c **7018 on 29-11-20 to VPA sbiepay.[protected]@sbi(UPI Ref No[protected].
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Have received refund, thx

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