Khadi Gramodyog Bhavan — Ordered khadi mask but not delivered yet

Address:

C 31 shyam park extension, Sahibabad, Ghaziabad UP

This is to inform you that i have placed an order of 5 khadi silk mask on 9th july 2020 for which i have done a payment of 500rs also, but still order not delivered yet.
In instruction its mention that order would be dispatch in 5 working days but it's already so long and whenever I am tracking my order it shows that "your order is complete, getting ready for shipment".
I am continuously calling on a given number([protected]) but nobody is picking up my call.
Please let me know that when I will get my order or return my money. I wil buy from somewhere else.