I had bought the pedestal fan from khaitan in feb-2016, the model name is zara. I hold a valid warranty card. The s connector between the motor and the stand got broken when the fan was running in the night. The broken part is shown in the attached picture of a model pedestal fan. There was very poor response from the customer service and the service engineers.
I raised my first complaint on 11-jul-2016, complaint no: app469214. I was told that a service engineer would visit me within 48 hours. But after two days, i only got an sms giving me the complaint number, but no one even called me.
I raised my second complaint on 16-jul-2016, complaint no: app471524. I was told that a service engineer would visit me within 48 hours. But again after two days, i only got an sms giving me the complaint number, but no one even called me.
Then i communicated via the khaintan website and i alos wrote an email to [protected]@khaintan.com on 20-jul-2016.
After that i got calls from the following people in the same order on 21-jul-2016:
Jaishankar from kolkata - [protected]
Srinivasan and rao from khaintan service center, t nagar, chennai - [protected]
And the service engineer visited today (22-jul-2016), he did not give me his name, his number is [protected]. He inspected the fan and told me that the broken part should be purchased from the same place where i bought the fan. This was a ridiculous response from a service engineer. I hold a valid warranty card and i have waited for two weeks and did multiple follow ups for them to turn up and finally i hear from him that i have to do it myself.
If they are not settling it, i am planning to issue a lawyer's notice and then proceed to the consumer court.
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