| Address: Ground Floor, House No. 115, Rishabh Vihar, Karkardooma, East Delhi, Delhi, 110092 | | Website: kindlife.in |
I am raising this complaint against Kindlife regarding a bulk order placed on January 10 and 11, 2025, totaling 140 peanut butter boxes across 20 different order IDs.
After receiving the shipment:
10 boxes were missing
16 boxes were damaged
I initially contacted Amazon Shipping, their logistics partner, but they informed me that product issues fall under Kindlife’s responsibility. I then reached out to Kindlife support ([protected]@kindlife.in) with full details and evidence.
While I have some unboxing videos and photos as proof, I did not record every package because a prior order of 160 boxes was delivered perfectly. As such, I had no reason to expect damage this time. Importantly, Kindlife’s return/refund policy does not state that unboxing videos are mandatory for initiating a refund or replacement.
Despite following all proper channels, Kindlife has not resolved the issue and has now blocked my account associated with the registered mobile number [protected], cutting off further communication.
This behavior is extremely unprofessional, especially considering the volume and value of the order. I respectfully request:
A refund or replacement for the 26 affected boxes, and
An inquiry into Kindlife’s handling of genuine customer complaints, particularly in bulk transactions.
Thank you for assisting in resolving this matter.
Was this information helpful? | 
Post your Comment