Kindlife.in Complaints & Reviews

I am raising this complaint against Kindlife regarding a bulk order placed on January 10 and 11, 2025, totaling 140 peanut butter boxes across 20 different order IDs.

After receiving the shipment:

10 boxes were missing

16 boxes were damaged

I initially contacted Amazon Shipping, their logistics partner, but they informed me that product issues fall under Kindlife’s responsibility. I then reached out to Kindlife support ([protected]@kindlife.in) with full details and evidence.

While I have some unboxing videos and photos as proof, I did not record every package because a prior order of 160 boxes was delivered perfectly. As such, I had no reason to expect damage this time. Importantly, Kindlife’s return/refund policy does not state that unboxing videos are mandatory for initiating a refund or replacement.

Despite following all proper channels, Kindlife has not resolved the issue and has now blocked my account associated with the registered mobile number [protected], cutting off further communication.

This behavior is extremely unprofessional, especially considering the volume and value of the order. I respectfully request:

A refund or replacement for the 26 affected boxes, and

An inquiry into Kindlife’s handling of genuine customer complaints, particularly in bulk transactions.

Thank you for assisting in resolving this matter.

Check attached audio. It was wrong shipment.. opened also. On checking it was found items were missing. I contacted support they told delivery will be attempted it is not yet attempted. After which this status of delivery rejection is updated where actual reason was they tried attempting delivery with short quantity asking for entire order value. I sent mail regarding this they asked to contact their WhatsApp support. I contacted them they replied your delivery is in transit rest assured it will get delivered and this was never done.!!
Also the delivery executive is terming them a fraud in the audio as they sent an open parcel with short quantity asking entire order sum and updating wrong delivery information on their site. Beaware!!!