Kinkin - Order Cake Online | Cakes Starts @ 499. Same Day ... — Non Refund of money

Address: Note: Currently, Call support is not available, We request you to kindly connect with us via Email on [email protected]

Website: kinkin.in/contact-us

I am Bhavana Bandekar aka Prabha Rao. I am a senior citizen from Bangalore and have a grievance against KiNKiN, a company which claims to deliver cakes online.
This is to bring to your notice that this company has not refunded my money for the past 2 months.

I had ordered for a Christmas cake on Dec 24, 2023 at 10.33 pm (payment vide paytm) and this was to be delivered to Palakkad. The company at no time mentioned that they had problems with delivery to the said address. The delivery was supposed to happen between 7 am to 9 am. I contacted the friend to check if they had received the cake and they said that they had not got anything.

I tried reaching out to KinKin through their chat but no reply. Then I received this message at 2 pm on Dec 25, 2023. The company should have foreseen the rush on the festival day and not accepted the order at all.

Kindly go through all the messages and information i have sent to you and help me get this money back.

Date of incident: 25/12/2023
I have enclosed their messages for your perusal.

1st Message on receiving the order
Your Kinkin order has been received!
Yahoo/Inbox

Kinkin.In

From:
[protected]@kinkin.in
To:
[protected]@yahoo.co.in

Sun, 24 Dec, 2023 at 10:33 pm
Thank you for your order
Hi BHAVANA,

Just to let you know — we've received your order #20417, and it is now being processed:

[Order #20417] (December 24, 2023)
Product Quantity Price
Wispy Fruit Cake
Select delivery Time:
Morning 7Am - 9am+₹150.00

Select Weight:
0.5 KG

Select Choice:
Normal

1 ₹725.00
Subtotal: ₹725.00
Shipping: Free shipping
Payment method: PayUmoney
Total: ₹725.00
Select Delivery Date [protected]
Note: Happy Christmas Anju & Family
Billing address
BHAVANA BANDEKAR
Bangalore
[protected]
[protected]@yahoo.co.in
Shipping address
Anju Anthony
Varode Post
Kottayi
Palakkad 678572
Kerala
Thanks for using kinkin.in!

2nd Message cancelling the order from their end
Non Serviceable Area - Order Cancelled - 204174
Yahoo/Sent

prince.[protected]@kinkin.in

From:
prince.[protected]@kinkin.in
To:
[protected]@yahoo.co.in

Mon, 25 Dec, 2023 at 2:00 pm

Hi,

Warm Greeting From Kinkin.in

We regret to inform you that, due to a shortage of service in your area we are unable to deliver your Order. Hence, the same has been cancelled. The refund request for your order has been updated. We will initiate the refund from our end within 5- 7 working days.

Please note, that your bank may take up to 7 working days to process the same.

I am looking after your emails personally so you can write to me directly on this ticket or should you have any other questions, please revert back to us on the same trail mail

After waiting for sufficient time I sent them the following messages to which I had no reply.

1st Message
From:
[protected]@yahoo.co.in
To:
prince.[protected]@kinkin.in

Thu, 11 Jan at 1:54 pm

Hi Mr Prince
I have not yet received the refund amount. Kindly do the needful.

Sent from Yahoo Mail on Android

2nd Message
From:
[protected]@yahoo.co.in
To:
prince.[protected]@kinkin.in

Wed, 17 Jan at 2:18 pm

Hi Mr Prince
This is my second mail to you regarding non refund of Rs 725/- to my account. Could you please check and let me know.
Regards
Bhavana

Sent from Yahoo Mail on Android

3rd Message
From:
[protected]@yahoo.co.in
To:
prince.[protected]@kinkin.in

Wed, 31 Jan at 1:49 am

Mr Prince
This is my third mail to you regarding the non refund of the money. The order was cancelled by you due to shortage of services.
Please check and let me know before I go to the Consumer Forum. Don't make me go to the Social Media.
Bhavana Bandekar

Sent from Yahoo Mail on Android

This is the company's policy
REFUND POLICY
Refunds in cases of cancellation are mentioned in the cancellation policy, kindly refer to the same.

Order acceptance is subject to the availability of products, delivery areas, and time. The order may not be accepted or the order might be canceled after assessing the circumstances and communicating with the customer. In such cases, the full amount will be refunded in the customer’s wallet or bank account.

Only one attempt delivery will be made. Kindly note, Please confirm the availability of the recipient before selecting the time slot. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be marked as canceled. No refund will be made in such cases.

The refunds are only initiated once the customer sends an E-mail that where the refund has to be done Kinkin wallet or bank account.

Refund will be credited in Kinkin wallet within 48 hours of the delivery date.

Refunds are processed to your source payment method within 5-7 working days.