Kiran — Indigo Airlines - Onboarding gate closed before the actual stipulated time.

Hi it's an emergency journey
The actual onboarding time is 12.00pm
But they closed gate before than that and not allowing us to further.
We are infront of gate by 11.45 .

Travel journey :
Hyderabad to visakhapatnam
Flight number 6E -6366
Actual onboarding time 12.00pm
Date : 16th Dec 2021