Kohinoor Televideo — Washing machine

Address:

401602

I m mr mahesh patani...I have booked a washing machine at ur vashi showroom on 11th of sep 2016 on name of kalpana mahesh patani with the advance payment of 5000...amol was our sales person who booked it for me...on 13th we hav called many times to amol for few queries...that time we came to know amol is out of showroom for 8 days...

On 16th sep we were calling 4m 11.05am till 1.00pm for almost 50times on 61636493...on that number no one picked the call almost for 2hours (if not to pick up the call y u have given number to customer??)...beetween this have called to ur customer care service number on 61636464 for 20times...on that number they hav put me on hold for that limit that k i have to disconnect the call by getting bored(showroom busy, customer care busy then where should customer can call??) ...on 1.00pm Mr . sanjay have picked up the call and he said u please dont contact amol ill give u number or mr.pradeep and stay in touch with them he will guide u properly...we ask him to give call to pradeep to sanjay said he is busy right now u just deposit the amount tomorrow and ur work will be done...

On 17th sep at 10.43 we have transferred the remaining amount 46500 to your respective account...today also we have called from 11.05 to 11.40 for 20times and today also no one picked up my call on 61636493...in between that we have texted pradeep to call me but he never called back...after that again sanjay picked up the call we told him to give line to pradeep but pradeep didnt came on line by saying he is busy with customer(if he is busy with CUSTOMERS then please tell me WHO I AM??)we have got frustrated and we have showed that frustration to sanjay after that 12.05 pradeep called back...that time also after few words call got disconnected and then he didnt called me back till 12.36...and when he called was having lunch so my cell was not with me...

I m totally not satisfied with the service and highly disappointed with ur staff and sales person...highly is also a small word for it...

We have have decided not to buy machine from u...
Please tell me the procedure of cancellation and refund my money...

Mahesh N Patani
[protected]