Many problems with Kolors (Miyapur Branch). I don't have any complaint number, as they don't have a service of logging customer complaints.
I see it is not a trustworthy center that we should go for any treatment.
1. Internal politics / games between the employees, had made a loss of Rs.70, 000/- to me. On 30th Dec 2021 for weight loss treatment.
Some Harini explained 2 types of treatments (normal, cryo cool). Initially charged directly 1 lakh without even taking final confirmation from me. Then again she charged 1 lakh change.
2. After requesting they have reverted the 1 lakh transaction and adjusted the same for 0% EMI for 12 months
3. While taking the treatment, one of the executive suggested to take cryo probes treatment rather than 2 types of treatment. Suggested that I would need 30 probes for my weight loss. each probe costing 7000/-
So the actual 2 lakhs which was billed they didn't adjusted. Rather charged additional Rs.80, 000/- for 0% interest through EMI for 12 months.
in short I was at a loss of Rs.70000/-
So, overall here is the bill. Rs. 280000/-
100000 - through debit card
180000 - EMI of 0% interest for 12 months.. i.e. Rs.15000/- per month.
4. After one month on 3rd Feb, Rs.27037 was charged in my account as an EMI. Inquired with Bank and got to know that Amount is charged as EMI whose principal amount is 180000 which it was for Kolors.
Despite of following on the same and next day i.e. 4th Feb 2022, no one is able to clarify how Rs.27037 is charged instead of Rs.15000/-.
Other feedback given below.
2. No proper planning for treatment settings. Every time customer only has to call and take the appointment. Based on the plan taken, shouldn't they prepare a plan based on customer details?
3. EMI is a scam.. They say that it is 0% interest EMI, but my first EMI was 80% more than the actual EMI amount. Despite of complaining and asking for the updates, i see this useless executives not cared o[censored]pdating the details to the customer.
4. Another big joke and joker is the customer feedback line i.e. [protected]. Though they said it is 24/7 but after 9 pm i don't see anyone picking the call. Tried almost 60 minutes (9 to 10 pm on 4 Feb). Initially no one picked, later it was kept in engage tone.
5. Kolors are fit for ONLY ADVERTISING WITH CELEBRITIES AND NOTHING ELSE.
6. Worse in customer services, they suck the customer money just like a leech (Jalaga).
7. Totally disappointed with Kolors. Planning to cancel my treatment. But not sure how many more dramas they will play
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