Kolors Health Care — False information during counselling do we want to refund

Sombir Lather

from Indore, Madhya Pradesh

Oct 7, 2022

Address:	Indore
Website:	[email protected]

Dear kolors team
On date 04 October 2022 We visited on indore kolors centre and they had charged us rs 250 rupees and then they appointed a councillor miss Sunita .
Who gives us councilling is about to laser process and we told her all ours history i.e. My wife have more growth of hairs because she suffering from PCOD in which growths of hairs is a normal symptom & also told her that we have plan to shift my job location within 2--3 months.
As per her councilling she told us that they are two process :_-
1. Reduction:-
in which she told us completed removal of All hairs but we not give you a bond paper in which that is mentioned but your totally hair removed.

2.Removal :-
In which she told us totally removal of all hairs and we gives you a bond paper in which mention all that things.

On next day (05 October 2022) we again visited the indore kolors centre and before laser process start Dr. Told us that in laser you hair not remove properly.you have not find any results in laser process till 15 session while in ours package had only 10 session.so on that time she suggested me for combo pack but that is not my budget .so we decided that councillor give us false information so we told him to refund my all money. But she told us that their manager is on leave so plz come tomorrow and talk about our manager.so on next days we are busy in some personal work and next day I visited their centre and after long conversation we not find any results and she gives this email id to share all concerned.

So dear kolors teams
I hope that you understood all my concern and plz refund my all money.otherwise we have not any ways without consumer court.
I hope you support me and give me solutions and I promised you if gives me solutions then in future when combo pack is my budget then I only goes to kolors centre.
If you have any concern then call me any time .I am available for you and I am waiting for your response and I hope you resolve the issue as soon as possible. I share with you the payment slip .

Thanks and regards

Sombir Lather
[protected]
[protected]

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Kolors customer support has been notified about the posted complaint.

Oct 07, 2022

Updated by Sombir Lather Dear kolors team
On date 04 October 2022 We visited on indore kolors centre and they had charged us rs 250 rupees and then they appointed a councillor miss Sunita .
Who gives us councilling is about to laser process and we told her all ours history i.e. My wife have more growth of hairs because she suffering from PCOD in which growths of hairs is a normal symptom & also told her that we have plan to shift my job location within 2--3 months.
As per her councilling she told us that they are two process :_-
1. Reduction:-
in which she told us completed removal of All hairs but we not give you a bond paper in which that is mentioned but your totally hair removed.

2.Removal :-
In which she told us totally removal of all hairs and we gives you a bond paper in which mention all that things.

On next day (05 October 2022) we again visited the indore kolors centre and before laser process start Dr. Told us that in laser you hair not remove properly.you have not find any results in laser process till 15 session while in ours package had only 10 session.so on that time she suggested me for combo pack but that is not my budget .so we decided that councillor give us false information so we told him to refund my all money. But she told us that their manager is on leave so plz come tomorrow and talk about our manager.so on next days we are busy in some personal work and next day I visited their centre and after long conversation we not find any results and she gives this email id to share all concerned.

So dear kolors teams
I hope that you understood all my concern and plz refund my all money.otherwise we have not any ways without consumer court.
I hope you support me and give me solutions and I promised you if gives me solutions then in future when combo pack is my budget then I only goes to kolors centre.
If you have any concern then call me any time .I am available for you and I am waiting for your response and I hope you resolve the issue as soon as possible. I share with you the payment slip .

Thanks and regards

Sombir Lather
[protected]
[protected]