Kolors — Kolors AECS Layout branch manager is asking money to transfer my package to another branch

I have joined in Kolors ACES Layout (kundhanhalli) branch in 2019. After taking few sessions i went outof station, due to that I didn't attended the sessions. By that time without my confirmation they transfered my package to Chennai t-nagar branch. Then Corona pandamic came into picture. Now when I tried to transfer my left over package to another branch ACES Layout branch people are demanding money to transfer my package. They are telling number of stories and with that extra amount they said they are giving extra services. But when i check with some other branches of kolors. No where they said we need to pay money to transfer the package. This is completely cheeting, when i joined they said I can take transfer, but now they are expecting money. In this branch only this cheeting is happening. Even they do more concentration on money, while giving the session they are not concentrating on the client, instead they are asking client to take some other packages with out completing the one which we paid for. Very unprofessional people, they are just taking customer mobile and writing their reviews. Review means after taking service client or customer should write volunteely. But these unprofessional staff is taking client mobile and writing reviews on behalf of client. This branch staff is behaving in very unprofessional way. When we pay our money wil defnetly expect customer satisfaction. Why these people need that much time to call and check with head of or some other branches to transfer my package? Branch manager is litterly begging money from clients to transfer to another branch. How come rules will change one branch to other?