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Kolors — Refund of money

I've approached kolors btm layout branch for my weight loss treatment, due to some health issues i had to discontinue. When we approached the branch manager, they did not respond properly so we asked for the refund they responded very rudely and used abusive language. So should we approach any law suit or will it be solved by kolors authority.
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Complaint Status


[Sep 17, 2020] Kolors customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    19%
    Complaints
    85
    Pending
    57
    Resolved
    2
    Kolors Phone
    +91 92 4815 5566
    Kolors Address
    Door No: 46-7-38, Round Park Road, Danavaipeta, Rajahmundry, Andhra Pradesh, India - 533105
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