Kolors — Weight Loss and Laser Treatment

Address:

Adyar, Chennai

Myself Shanti and on 11th of September, 2022, I had visited the Kolors Adyar branch for an enquiry of a Laser Hair Removal. The executive who attended me very well influenced me and manipulated me to make a purchase of Weight loss and Laser Treatment by mentioning a one time offer etc. Even i got fooled by the Kolors executive and after all the manipulation, the team succeeded to get the payment of Rs.80500 from me, by offering me mny add on services and by telling me that I will get 100 % Result in the desired time frame.

After making the payment and when i was taken to the first service of Weight Loss service, from the first session onwards, the service person (person who was giving treatment) started manipulating and influencing to choose for a upgrading the package by making additional payment for desired results and they started making me believe that, the package that i have opted for, was not going to help me in any weight loss and therefore I needed to take another treatment. I took around 4 sittings in this category and every time i am entering the treatment room, they started manipulating me and force me to upgrade my treatment package. After getting 2 or 3 sessions I noticed that the place is maintained in a very unhygienic way and the towels and bedsheets were being used again and again on different customers without being cleaned or washed. Even the use and throw sheets were being used several times. I also started facing several issues with my body after going through the machines which were used very harshly on the stomach area and the sauna heat blanket with high temperature and i started getting skin burns. Even though this was informed to the available professionals but it was not considered.

Further, the 2nd service opted by me was Laser Hair Removal along with the weight loss package. During my enquiry time, i had clearly asked the executive about the side effects of the treatment and also checked whether the Laser Treatment would make any damage to the tattoos on my skin. But in a hurry to make me do the payment and for getting the business upfront, the executive had given me assurance that, no damage will happen to any part of my skin and the Laser that Kolors offers is completely safe. But during my first session itself, the Laser machine was giving me severe shocks and burns on my tattoo part of the skin. And also given me dark patches on my skin, making my skin look more ugly.

I had to consulted a dermatologist and a concerned doctor for my skin issues and the doctor has adviced me to stop all the harsh treatments on my body inorder to get well. Therefore since after my bad experience, i have not visited the branch for further treatment.

Here what i am trying to inform you is, i was never informed or intimated by your executive about the non refundable policy, as the person just wanted to get the money from me and now i understand that every one in the branch are totally money minded people. If i was aware of the non refundable policy, i would never make the bulk upfront payment of a Rs.80000 for any such service, without even having a trial of the service.

So what i am trying to say is, i have been fooled by a bunch of money minded people and now I want the full refund of my money, as there was not even 1% satisfaction from the service taken by me in the session. I have attended only 1 session and i had the worst experience, and i will never be able to believe or trust a brand named Kolors in my future Life.

I am making a humble request to the team for the full refund of my money although I should have asked for additional compensation for spoiling my skin. The money i paid was not a small amount and it was my life time savings deposited in my bank. But i am left with no Money now as i was manipulated by the staff and getting influenced, i thought I can spend the money for a good service. But as per the experience i received in the initial session itself, i would never recommend anyone about Kolors.

My request is to make a refund of the complete amount paid by me for the service and resolve my complaint at the earliest.
Consider this as a grievance. I would not like to receive any kind of calls from the Kolors executives for anymore talks. I want the action to be taken and initiated at the earliest.