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Komparify — Failure of gold sell transaction

I'm using an bank account since 3 year's ..and also using it on komparify to get my money but this time they said I'm using the wrong detail's . I have emailed them several times with another bank account but they said the same thing . it's all about 3200 rupees .. please dp some thing for me . I'm attaching the details of my transaction
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HI Subhadip56,

Kindly provide valid bank details other than paytm so that we can re-iniate the same
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