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Komparify — Gold sell successfully amount transfer failed

Dear komparify team i had not received my money in my bank account the transaction is still showing to be failed i had provide my verified upi id :- [protected]@oksbi please reflect my money of rs 3726.77 im my bank account or refund it in gold wallet balance thanks

My gold order id :[protected]
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For the following gold order_id the gold sell was not confirmed, later you had retried for the gold which is available in your gold wallet and the sale also confirmed and the settlement was also initiated to the provided account sucessfully.

For the following order_id
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