Komparify — I have digital gold and my account is disabled with 2 days over it

My account is disabled and I've written them mail they said for kyc verification submit your 2 documents within 48 working hours issue will resolved it's been 48 hours my account is still disabled and no reply has been given to me till now
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HI Sir

Kindly mail to support[at]komparify[dot]com, so that we can check and help you with that much better.
Sanskar Khanna's [Complaint's author] reply, Nov 15, 2022
I've mailed you so many times from 5 days no response has been given to me my account os is still disabled

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