[Resolved]  Komparify — Recharge and refund issues

I was trying to use your app to make a payment to JIO postpaid worth 1000 via Lazypay which kept on failing and instead of refunding my money I was given recharge points. I had used those recharge points to recharge my D2H which showed successful and it still has not showed up in my d2h account.

Jio Lazypay transaction date:- 04/10/22 Time: 17:05 order id:[protected]
D2H recharge date: 04/10/22 Time:18:06 Order Id:[protected]
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Nov 7, 2022
Complaint marked as Resolved 
Komparify customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2022
Komparify Customer Care's response
HI Sohail, Recharge failed and the amount was refunded to the source account. Thanks Teaam Komparify.
Complaint comments 

Comments

Order I'd[protected]
Respected sir/ma'am
I have an account with komparify with registered number is [protected] and registered email id is [protected]@gmail.com

I sold digital gold through komparify but by my mistake I entered wrong UPI id ([protected]@ybl)

Send my digital gold amount to my valid or verified UPI
This is my valid or verified UPI md.[protected]@ybl

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