[Resolved]  Koovs.com — I want my money back

Address:122015
Website:www.koovs.com

My order id was 2063984 for COD and after receiving the product, when found the quality was not upto the mark compared to the money I paid, thought of returning the product. Its been a nightmare since then because even after raising a return request and its been 10 days now, no one is showing up for reverse pick up. I AM TIRED of getting new TICKET NO. for my every mail. Even after getting through the customer service, they are just asking for 48 hrs mre, so its like 48 hrs added to every representative you speak with..and its my fourth.

BEWARE of such fraud companies, who knows very well to take money from you but once you asked for refund, be ready with PEN & PAPER to write down a list of Ticket Numbers for your issues.
Was this information helpful?
No (0)
Yes (0)
Aug 19, 2016
Complaint marked as Resolved 
Verified Support
Jun 20, 2016
Koovs.com / Marble E-Retail Customer Care's response
Dear Rishika,

Greetings from Koovs.Com!

As per our telephonic conversation, Please share the return tracking id on [protected]@koovs.com to help us assist you better.

Also, You can call us at '[protected]'. We would really be happy to help you.

Regards,
Team KOOVS
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Koovs.com / Marble E-Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    406
    Pending
    0
    Resolved
    232
    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
    View all Koovs.com / Marble E-Retail contact information