[Resolved] Koovs.com / Marble E-Retail — Cheated

modassirahmad

from Delhi, Delhi

Address:	110092
Website:	koovs.com

Hi Team

My concerned is that i ordered one pair of shoes and socks together
The product is ordered together.There is one order ID 2635897.If this order is cancelled, it means both product should cancel.Before delivered the incomplete product they should ask to customer. I got SMS that remaining 1 item in the order will shipped separately. but it did not deliver.
They mentioned that... Product got rejected in Quality check
But still product is on the site if quality issue than why they showing that product on the site.
If they are not able to deliver the remaining product they should pickup the delivered product because i ordered the product together and there is single order ID 2635897.

+1 photos

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Nov 21, 2016

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Koovs.com / Marble E-Retail Customer Care's response Dear Modassir,

Greetings from Koovs.com !

We are sorry to inform you that your order for "KOOVS Gusset Plimsolls" has been cancelled due to below mentioned reasons -

"Rejected in Quality check". We were not having any spare piece of this product and the same has been updated as sold out on our website, so we couldn't ship the same.

We once again apologize for the inconvenience caused & further, promise to provide you high level of services in future.

Further, please feel free to contact us our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs