[Resolved] Koovs.com / Marble E-Retail — company did fraud: items delivered and refunds not processed. | |
From koovs app, i had ordered 4 clothing items on september 7, 2019 (Order id: 6795449) and 2 bags on 14 september 2019 (Order id: 6733793). Out of those, only 3 clothing items were delivered, of which i returned one, and exchanged the other. The rest of the orders have not been delivered and the refunds for the returned item have not been processed. When i complained to them, they have logged me out of my account and i am unable to login anymore. But luckily i had already taken screenshots. Their customer care number is not working and they are not responding to the email also. Many other customers are also facing these same issues. They are simply looting customers money. I have attached the details of my orders and the contact details of the company. Please look into this at the earliest as this site is doing fraud. Was this information helpful? | |
Nov 25, 2019 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Oct 07, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Ishima, Greetings from KOOVS.COM! We apologize for the inconvenience caused. We would like to inform you that we have initiated your refund Rs 445/- 265/- successfully and might reflect in your account within 7-10 working days. We are looking into your exchange order id 6795449 and be rest assured that we will resolve it asap. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Still, no action has been taken.
What type of e-commerce is this?
More than one month still no action and same reply same day.