[Resolved]  Koovs.com / Marble E-Retail — customer care

Address:Gurgaon, Haryana

I've ordered a sweatshirt of size large. And i received the product. But the size was too large. So i exchanged with medium name. But in return i received the large size only. How would customer service so careless. I called to the customer care too. But the call couldn't connect. I mailed too, but no response. How careless. What should i do now? I'm not satisfied with that company.
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Dec 1, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Praveena,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

Kindly share your order details here or at [protected]@m-eretail.com so that we can look into your concern and assist you.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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