Koovs.com / Marble E-Retail — Delay in delivery

Order I placed on 4 sep and delivery date was on 9 sep due to my work I'm not available so I got call from courier guy when my mobile was in locker so I call back he didn't pickup so next day on 10 September I got call so I informed I'm not available so give my delivery at given address and he told okay and I didn't got any delivery I have mailed to koovs and xpress bees from 10 sep I'm sending mail I'm not getting any delivery no calls no message but in tracking details it's showing customer not available and customer wants evening delivery when I didn't got any call or any message how I can see customer not available I have provided my friend number so he can receive the courier but the same response no call
No response in mail or even in customer care number I just want my deliver as soon as possible
AWB number [protected]