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Koovs.com / Marble E-Retail

[Resolved]  Koovs.com / Marble E-Retail — Extremely poor service and fraud

Address:New Delhi, Delhi, 110092
Website:Koovs.com

First of all the products are total #. The colors shown do not match the product and once you buy there is no way for return or exchange. I ordered two dresses out of which i nedeed a size exchange on one of them and once they received the product they sent a lame sms saying the product failed quality checks... I requested return for the other dress but they flatly refused saying it was a sale product and nothing can be done about it...in short koovs sucks... Please shut shop
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Jul 30, 2017
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2017
Koovs.com / Marble E-Retail Customer Care's response Dear Tina,

Greetings from Koovs.com !

We regret the inconvenience caused. Please Mail us your order details and elaborated concern at [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you accordingly.

Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs
Complaint comments 
1 Comment

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Comments

Please send me address so that i have to exchange my ordere as soon as possible
Reply
Koovs.com / Marble E-Retail Customer Care's response, Sep 6, 2017
Verified Support
Dear Customer,

Greetings from Koovs.com !

We request you to mail us your elaborated concern and order no. on [email protected] from your registered email ID so that we can check the details and assist you accordingly.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
    View all Koovs.com / Marble E-Retail contact information