[Resolved]  Koovs.com / Marble E-Retail — fake promises and misleading customers

Address:J-286, paharpur road, kolkata 700024, Kolkata, West Bengal, 700024

Hi team,
My name is Rana Mondal, residing at J-286, paharpur Road, kolkata 700024.
My order id:6231478
I have placed a order on 6th June, 2019, before that i checked the estimated delivery time as it shows 5-6 days.
Today is 15 th June 2019, still the product is not dispatched yet.
I tried to contact customer care exicutive of KOOVs serveral.They also behave very rude and not at all willing to compensiate for their fault.
They keep on arguing on the matter and threatened me inderectly that they cancel the order if i dont co-operate with them.
I need a justice and after i let them know that i will gonna launch a complain against this thing on forum, they replied with do what ever you feel like.we are not going to compensate on any thing.
I beg your attaintion on this.

With regards,
Rana Mondal
[protected]
+2 photos
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Jul 22, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Rana,

Greetings from KOOVS.COM!

We owe you our deepest apology for the inconvenience caused. We're having it checked and will get back to you soon.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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