[Resolved]  Koovs.com / Marble E-Retail — Got diffren product.

Address:Ao yin kum village, dimapur, Nagaalnd

Well its upset to see this parcel...I av order one trouser, one top, one skirt and three dress from koovs with Awb no[protected] ..it got deliver on 22 june 2020 by xbresscees courier...I am from Dimapur, Nagaland ..I paid cash on delivery of total 2477 and when I open the packages my order items was not there instead a white coat worth rupee 447 blue saint coat was there which I had no idea...I didnot order that..kindly I want my items to be send as soon as possible which I ordered ...is this a mistake of fraud I dnt know but I want it as soon as possible . This is not a right thing according to indian consumer protection act 1986...I want my parcel which I ordered
+5 photos
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2020
Koovs.com / Marble E-Retail Customer Care's response
Dear Kim,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We'd like to inform you that your refund request has been approved and refund will be initiated when product has delivered back.

Further, please email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
The KOOVS Team

Shop The Latest Trending Styles
Head To KOOVS.COM Now
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Koovs.com / Marble E-Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    406
    Pending
    0
    Resolved
    232
    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
    View all Koovs.com / Marble E-Retail contact information