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Koovs.com / Marble E-Retail

[Resolved]  Koovs.com / Marble E-Retail — I have made payment by paytm to retail but order is not conformed

Address:Bandihatti road cowl bazar ballari, Bellary, Karnataka, 583102

Sir I have done payment by paytm but in koovs it is showing that Transaction is failed please help me sir
I want to order 2 T-shirt’s it price was 978 I paid through paytm upi by the payment was successful but it is showing payment is transaction is fallen but when I check my balance in account it was payed so please help sir I want the amount back please please sir
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Aug 5, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2019
Koovs.com / Marble E-Retail Customer Care's response Dear Lalith,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We would like to inform you that we have successfully confirmed your orders and you may check the order details under recent orders. We'll notify you once orders are shipped from the warehouse.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Comments

DEAR SIR
I HAVE ordered a products before one month but its was not received to me, I want to know about the failure of your side, kindly give me the half payment of the product so that I can trust u again

Reply
Koovs.com / Marble E-Retail Customer Care's response, Jul 27, 2019
Verified Support
Dear Umar,

Greetings from Koovs.com !

We owe you our deepest apologies for the inconvenience caused. We are arranging a call for you and your concern will be addressed shortly.

Further, please feel free to call us on 0124-6770000 (Mon-Sat, 10 AM-7 PM) or mail us at [email protected] in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.

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