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Koovs.com / Marble E-Retail

Koovs.com / Marble E-Retail — My refund is not received

My order no IDK290372 I ordered maroon denim jacket from the Koovs.com. But jacket were not good. So I returned those. Koovs account say refunded but still i didn't get any refund in my bank account. I have complained many times but no reply from their side. I want my money back.
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    +91 12 4677 0000 [Regd Office]
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    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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