[Resolved]  Koovs.com / Marble E-Retail — No clear message of No Return No Exchange

Address:

Bangalore

Issue:

1. Details: I ordered 3 tops - 2 are discounted products and 1 non-discounted product.

2. Concern: A product bought at full price should be eligible for 'RETURN / EXCHANGE' . If there are some policies then it should be explicitly mentioned so it's easily accessible by the customer. I had double checked before placing the order, nothing was mentioned on the site.

3. To add to Point No 2 - If I follow the path through which I ordered the products through the app - no where it is mentioned that it cannot be returned/exchanged.

Where is your NO Return / NO Exchange Policy mentioned, please follow the path mentioned below:

Navigation Path -

Open the Koovs app - On the top of the app - you see a box for 'Tops', no where in the box it is mentioned 'NO RETURN / NO EXCHANGE' - Click on the box - Open any product (discounted/undiscounted) - check at the page for any 'NO RETURN / NO EXCHANGE' policy, it is not mentioned - To cross check - Open the Delivery & Return section - again, nothing related to 'NO RETURN / NO EXCHANGE' is not mentioned.

Now, tell me how on earth would a customer know if a product ordered by the customer can be returned or not.

This is deceiving and lacks clear transparency. I am sorry but I have to mention, this is the marketing team's tactic to increase sales, but do it ethically.