[Resolved] Koovs.com / Marble E-Retail — Not getting satisfying info about my product. | |||||
So my order id is 3174908 I ordered 2 pairs of shoes on Jan 5th, so I called up the cx support guy to ask how much time it will take to get the product he told me it will take 24-48 hours to ship the product and then 3-4 days for you to get it and after 3 days I called again cause I was worried cause I didn't get any msg or email or anything about the product whether it's been shipped or what so cx support guy told me the same again. And now I'm so damn worried cause I need those products on urgent basis and now I think I won't get them on time, ordering from koovs seems to be a mistake for me now as I already have made online payment, so contact me on [protected] cause if I'm not gonna get my things before 13 Jan I'm gonna be so mad and going to take legal action about them cause I saw so many complaints about koovs like everywhere. Was this information helpful? | |||||
Feb 11, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, Greetings from Koovs.com ! As discussed over the call, your order has been cancelled and the refund worth ₹ 1340/- would be reflected into your bank account within another 7-10 working days. Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
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House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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