Koovs.com / Marble E-Retail — Order - #240038 - No refund received yet

Hello I had order multiple items, in which 2 item jacket and cap were requested for return and the Koovs agent took my item. But still now it's almost 10+ days no refund initiated, customer care never answered my call I tried numerous times. Very disappointed here.

Waiting for positive response and my refund..

I always loved koovs and recommended to friends but this time very disappointed:(