[Resolved] Koovs.com / Marble E-Retail — order 644524, order 644525, order 6385545 and order 6476562

Chand Kalsy

from Bengaluru, Karnataka

Address:

122015

Koovs are cheating customers and making them go through mental anguish by accepting orders but not fulfilling them. The orders below:
Order 644524, order 644525 were placed on 13th july and they have confirmed the order but not updating the status. Order 6385545 was placed on 5th july and they were not updating on it even after calling them so manytimes and saying there warehouse is shifting so they need more time and after 12 days on 17th july they said they have to cancel tbe order and on same day they created order 6476562 for same product. On calling them again on 19th july for order 644524, order 644525 they said there warehouse is shifting and they dont know if they can fulfill the order. The issue is why are they accepting orders if they cant fulfil them. They should retract the website and put it on hold or display apology of not accepting orders. There are no standards maintained by this company and they are taking customers' time, money and mental stress for granted. This company should be penalised for being so unprofessional.

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Aug 18, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by Chand Kalsy I am apalled they give reason of shifting warehouse everytime. They are so unprofessional and I wonder why they are not yet out of business. I have been tracking all the consumer complaints and april this year, 2018 and 2017 they have been using same reason

Verified Support

Jul 18, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Chand,

Greetings from KOOVS.COM!

We owe you our deepest apology for the inconvenience caused. We are looking into this on priority and will get back to you with an update.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Comments

ck149

from Bengaluru, Karnataka

Disgraceful company. Highly unprofessional company. They reached out to me and stated they will only fulfil Prepaid orders. Since 5th july I have called them so manytimes and they made me wait for resolution and never once they said they have already planned not to fulfil my order. I am apalled at such inefficiency and shamelessness. Not at all transparent !! Very bad abd disappointing experience. If these inefficient people ALREADY PLANNED to fulfil prepaid orders then why do they give 1. Cash on delivery option 2. accept such orders 3. if customer calls again and again they dont tell customer directly. So in nut shell Koovs is a arrogant as they take customer time and money so much for granted. This blatant disregard for customers shows there no hard policies and lack of legal proceedings help such organizations to get away with anything.